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We are looking for

Software Engineer - Product Support

As one of the fastest growing multi-channel software leaders in Europe and North America, we’d like to strengthen our teams in our Montréal office. With the new merge between iCongo and hybris, your expertise is required!

hybris Canada Inc. is searching for a Senior Software Engineer – Product Support to join its team. As a Senior Software Engineer you will provide support to our technical implementation partners. Our work environment offers an interesting mix of opportunities, a collaborative and energetic team of technology professionals and the opportunity to work with leading technologies. If you are highly motivated, self-driven and eager to take a lead role in e-commerce, then we want to hear from you.
  • Your Responsibilities
    • 2nd and 3rd level development/technical support
    • Analyze problems related to the development of Applications/Solutions based on hybris products
    • Assist the implementation partners in adapting our software products
    • Communicate with implementation partners to identify, understand and solve product specific problems
    • Collect technical information related to problems and coordinate the resolution process with the relevant contacts internally and externally.
    • Collaborate with the R&D Team for more complex technical questions
    • Recreate customers environments and configurations for deep technical analysis
    • Help improve support processes
  • Your Qualifications
    • A degree in information technology or software development or comparable experience
    • 2+ years experience in software product support or in software development
    • 2+ years experience with technologies such as JEE, Spring, Tomcat
    • Good written and spoken English language skills
    • Good communication and coordination skills
    • eCommerce and/or PCM experience is an asset
    • Experience in international projects and/or international business is an asset
What we offer
We offer a challenging work environment with abundant opportunities for you to demonstrate your abilities and learn new skills. hybris has a flat organizational structure allowing all employees the ability to contribute.

Moreover, we encourage the innovative use of new technology and ideas as well as value your enthusiasm to do what it takes to deliver superior results to our clients. At hybris, you will enjoy working with smart, dynamic co-workers.

Are you interested?
Please send your CV at jobs-am@hybris.com, referring to “to Software Engineer - Product Support”  
 
 
 

It is the policy and practice of hybris to offer equal employment opportunities to all qualified applicants and employees without regards to race, color, age, religion, national origin, gender, political affiliation, sexual orientation, marital status, disability, veteran status, or any other protected characteristic.