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IPKO: Achieving a Customer-Centric Transformation with SAP Hybris Billing IPKO needing flexible rating capabilities and the ability to invoice across a complex customer hierarchy. It also needed to be able to support a growing post-paid customer base with advanced discounting and that the ability to create a single invoice from multiple rating and billing systems. Case Study
Jet.com: Driving Customer Activation Using the SAP Hybris Customer Attribution Solution Integration of the SAP Hybris Customer Attribution solution model faster and more accurate than other attribution providers Case Study
Customers are calling the shots

Customers are calling the shots: It’s time for retailers to get fit for the digital age

Webcast
The Total Economic Impact™ Of SAP Hybris Cloud For Customer (Service) This Forrester study provides readers with a framework to evaluate the potential financial impact of SAP Hybris Cloud for Customer on their service organizations. Analyst Commissioned Research
Coop@Home – Neue User Experience

coop@home ist der Online Supermarkt von Coop – einem der grössten Lebensmittelmärkte der Schweiz. Kunden von coop@home können ihre Bestellung rund um die Uhr erfassen und eine gewünschte Lieferzeit und Lieferadresse auswählen. Um dem Kunden ein einzigartiges Erlebnis zu bieten, braucht es ausserdem eine geeignete Plattform, welche SAP Hybris bietet.

Case Study
Tata CLiQ: Achieving a Monumental Goal Internet shopping in India has overtaken the U.S. to become the world’s second largest internet market. With SAP Hybris, Tata CLiQ offers local businesses a chance to compete for retail business. Customers can choose the seller they want to buy from. Video
Developing innovative solutions: SAP SuccessFactors Learning Marketplace Combining the power of SAP Hybris Commerce and SAP SuccessFactors Learning: developing innovative solutions Case Study
Tata CLiQ: Transforming the Digital Marketplace with SAP Solutions for Improved Customer Satisfaction Internet shopping in India has overtaken the U.S. to become the world’s second largest internet market. With SAP Hybris, Tata CLiQ offers local businesses a chance to compete for retail business. Customers can choose the seller they want to buy from. Case Study
SPAR: Digitale Transformation vom traditionellen Handel zum Online Handel mit SAP Hybris Commerce SPAR ist einer der bedeutendsten Lebensmittelhändler Österreichs. Der Lebensmittel Online Handel sowie die Vielfalt des Sortiments an Produkten stellen Herausforderungen für die IT dar. SAP Hybris Commerce bildet die zentrale Komponente um diesen Herausforderungen gerecht zu werden. SAP Hybris PCM macht es möglich eine hohe Anzahl an Artiklen zu administrieren. Zusätzlich mit SAP for Retail und SAP HANA wird eine Schnittstelle zwischen SAP Hybris Commerce, Logistik- und Warenwirtschaftssystemen gebildet. Auf dieser Basis können alle weiteren E-Commerce Lösungen entwickelt werden.. Video
Nicolas – French Wine, Champagne and Spirits Retailer: Increasing Online Sales with a New Store Based on SAP Hybris Commerce

The French retailer has around 500 stores in France (including overseas French départements) and a number of shops in other countries. To help to achieve the aims of a new product information system and redesigned website, the company decided to pursue an omni-channel commerce strategy based on SAP Hybris Commerce.

Case Study
SAP Hybris Billing, mediation by DigitalRoute Learn how SAP Hybris Billing, mediation by DigitalRoute turns raw data into critical business information. Product Collateral
Putting the Customer in Context Putting the Customer into Context - The Next Step to Delivering Exceptional Experiences Webcast
SAP Hybris Billing, invoicing SAP Hybris Billing, invoicing offers a flexible solution for automating the billing and invoicing process. Product Collateral
TUI Poland: Reaching New Heights in Traveler Satisfaction with the SAP Hybris Commerce Solution With SAP Hybris Commerce, TUI Poland can now personalize with behavior targeting and enhance the customers Case Study
Jenny and the “Not 2 Cool” Apartment See how CoolAir2U uses social customer service and machine learning to recognize Jenny’s issue and quickly get her air conditioner back up and running! Video
Approaches and Considerations for Delivering Great Digital Customer Experiences Watch this short webinar by Chris Fletcher of Gartner and Riad Hijal of SAP Hybris to learn about delivering great digital customer experiences. Webcast
Microservices: Re-writing the future rules of customer service

Great service is consistent, adaptable and flexible. Learn how microservices are changing the world of customer service.

 

White Paper
Make Customers Happy with the SAP Hybris Service Cloud Portfolio

With SAP Hybris Service Cloud addresses priority customer issues through simplified service delivery, timely customer insights and the right people with the right parts and knowledge at the right time.

Product Collateral
Using Advanced Analytics to Track the Customer Journey in Insurance Leading-edge Solutions help insurers better understand and enhance the customer experience. White Paper
Vinnie’s Breakdown: A Self-Help Story SAP Knowledge Central by MindTouch - The best support ticket is the one that doesn’t need to be created! Video
Maui Jim: Personalizing the Customer Experience with SAP Hybris Expert Services Learn why Maui Jim decided to engage with SAP Hybris Expert Services to drive their long-term digital strategy and innovation. Case Study
SAP Partner Catalog Launch SAP Hybris Expert Services help launch SAP Partner Benefits Catalog with SAP Hybris Commerce powered by SAP HANA on Monsoon platform. Case Study
Exploring the Business Impact of Service on Customer Engagement This whitepaper, led by Aberdeen, shows how companies achieving service excellence also gain higher ratings in customer satisfaction, NPS and customer retention. White Paper
SAP Hybris Marketing Webinar – Win the customer not just a visitor 30th March yMarketing Webinar Recording. Presented by Izabela Wisłocka (PwC) and Adam Goljan (SAP). Video
Cintas: Delivering a Digital Customer Experience Cintas is delivering a Digital Customer Experience with SAP Solutions and SAP Hybris Commerce Case Study
Insurance Megavendors Shift Focus to Digital Platforms The new Gartner report discussed how Insurance Megavendors are changing their digital platforms to support customer experience, analytics and IoT requirements. Analyst Report
Boost Customer Experiences by Combining Self Service and Agent-assisted Service This whitepaper looks at the customer journey and examines how self-service and communities are (or aren’t) working effectively. White Paper
SAP Store gains greater efficiencies thanks to SAP Hybris Commerce upgrade SAP runs SAP: learn how SAP Hybris Expert Services took the SAP Store to next level with an upgrade to SAP Hybris Commerce v. 6.0 Case Study
2017 Retail Study: Customers are calling the shots Get the findings from PwC research study exploring consumer and retailer perspectives on the integrated shopping experience. White Paper
Digitally Engaging Food Shoppers for Dummies Learn about new trends that are changing the face of food shopping and look at the profile of the new food shopper. eBook
New Pig Corp. soaks up the benefits with SAP Hybris enterprise commerce solutions New Pig Corporation, a leading manufacturer of absorbents and supplier of leak and spill control products, used SAP Hybris solutions to upgrade the online buying experiences for its B2B customers. Case Study
TXU Energy: Increasing Revenue by Crafting the Right Pricing Offers in Real Time TXU Energy: Increasing Revenue by Crafting the Right Pricing Offers in Real Time Case Study
SAP Hybris Commerce Cloud SAP Hybris Commerce Cloud drives digital transformation and enables you to become an omni-channel business, delivering contextual customer experiences and unifying customer processes. Product Collateral
Overview of SAP Hybris for Utilities

This video provides an overview of the full SAP Hybris Suite and how it helps Utilities transform themselves to deliver exceptional experiences, add new channels and evolve their business models.

Video
SAP Hybris Marketing Cloud – Free Trial

A series of videos related to SAP Hybris Marketing Cloud – Free Trial, a solution that brings together tools so you can understand and engage your customers.

Video
ATB Financial: Driving Customer Digital Banking Sales, Onboarding, and Activation with SAP Hybris Commerce ATB uses SAP Hybris Commerce to deliver an award-winning customer experience to a broad spectrum of customers. Case Study
Customer Testimonial with T-Systems Jurgen Lumb lead of the Hybris Billing solutions from T-Systems leads an interview about how T-Systems best utilizes the Hybris Billing solutions. Case Study
Trek Bicycle Corporation brings bikes and gear directly to
customers with SAP Hybris Commerce
Trek Bicycle Corporation works with SAP Hybris to launch a centralized commerce shop, giving customers direct access to their bikes and gear online. Case Study
Overview of SAP Hybris for Automotive

This video will provide an overview of the full SAP Hybris Suite and how it helps Automotive companies transform themselves to deliver exceptional experiences, add new channels and evolve their business models.

Video
SAP Hybris Marketing Cloud

This video gives you an overview of SAP Hybris Marketing Cloud.

Product Demo
SAP Hybris Revenue Cloud, standard edition Go beyond linear, fixed monetization processes to a solution that lets you anticipate, plan and adapt your system dynamically. Product Collateral
SAP Hybris Service Cloud

SAP Hybris Service Cloud has everything you need to manage your customer service process, from initial customer contact all the way through to billing.

Product Demo
Vibracoustic: Managing Complex Sales Planning Globally with SAP® Hybris® Cloud for Sales Take a look at how this German manufacturer of antivibration solutions for the automotive industry enabled its employees to forecast how sales would develop globally with SAP Hybris Cloud for Sales. Case Study
Healthcare: Insights & opportunities in the managed care industry Healthcare providers and payers should be prepared to make comprehensive and integrated changes to their digital landscape. Knowledge Capsule
SAP Hybris Marketing Cloud Real-Time Customer Profiling SAP Hybris Marketing Cloud features dynamic customer profiling capabilities that pull from online and offline sources to build an evolving picture of your customers that you can use to engage them more effectively. Product Collateral
Overview of SAP Hybris for Manufacturers

This video will provide an overview of the full SAP Hybris Suite and how it helps manufacturers digitally transform themselves.

Video
Hybris as a Service

A series of videos related to YaaS (Hybris as a Service), a set of digital transformation tools that help your organization innovate faster and more efficiently

Video
SAP Hybris Marketing Cloud Segmentation & Campaign Execution SAP Hybris Marketing Cloud lets you easily identify the right target audience for your campaigns and personalize your messages across multiple channels so you can reach the right customers at the right moments. Product Collateral
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