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Proactive Field Service

Delivering great service in the field means happy customers. Get it right with SAP Hybris Service Cloud

Field service technicians are often your only representatives who set foot on a customer site, so it's vital that the work they do and the information they communicate lives up to your brand promise.

With SAP Hybris Service Cloud field service solutions, you’ll get the right people to the right jobs, and they’ll arrive backed up by the right parts and knowledge to get the job done. Your customers get the results they want and your people get the tools they need to deliver a first-class service experience.

Mark's mega field service engagement

Mark is a manager at Rustic Headquarters. When one of his plants needs service, he reaches out to Mega Machines for help. Empowered by SAP Hybris service solutions, a Mega Machines technician is ready to deliver service excellence.

Customer testimonial: Alfanar

Alfanar, a Saudi Arabian engineering and construction firm gave its sales reps a 360-degree view of customers with SAP Hybris Cloud for Sales and SAP Hybris Cloud for Service.

SAP Hybris Service Cloud field service: the advantages

React to changes in demand with easy-to-change schedules that get the most-qualified people on site, at a time that works for the customer.

Field service technicians have access to information while they’re on site, even offline, so they can sort out problems more quickly.

Handle comprehensive field service engagements – from work orders and service-level agreements (SLAs) to contracts, warranties, and service parts.

Manage your field service agents' onsite activities and track their performance with software for iPhone, iPad, Windows Tablet and Android devices - at no extra cost.

SAP Hybris Products for Service: related content

Analyst Report
Gartner Magic Quadrant for Field Service Management

SAP Hybris has been recognized as a vendor in the ‘Leader’ Quadrant for the 2016 Gartner Magic Quadrant report for Field Service Management. To learn more, please download a complimentary copy of the 2016 Gartner Magic Quadrant for Field Service Management report.

Solution Brief
Deliver end-to-end service excellence with SAP Hybris Cloud for Service
SAP Hybris Cloud for Service supports seamless transitions between communication channels to resolve customer issues or execute service orders either through a call center agent or an on-site technician, with native mobile access and built-in robust analytical capabilities.
Video
The Life of Vinnie: a customer service story

In this office, life for an Italian coffee machine with a New York attitude is pretty boring - until things go horribly wrong and caffeine deprivation sets in. See how great field service saves the day.