Multichannel Suite

Connect your channels.

You may have multiple channels, but are they connected? If a customer starts a transaction online and then picks up the phone, will the customer service rep have that online information? Does one channel offer a better customer experience than another? If you’re not delivering a consistently superior experience across all of your channels, you could be losing sales opportunities and incurring higher support costs. The hybris Multichannel Suite platform gives you everything you need to boost sales, improve customer service, and increase loyalty.

Be customer-centric
- Interact with your customers on their terms based on their preferences.
- Deliver a unique and compelling – and profitable – shopping experience with the full range of commerce capabilities including personalization, vouchers and coupons, promotion, cross-selling, payment, and more.
- Create a great, seamless customer experience across mobile, social, in-store, and other touch points.
- Improve the customer experience with information about current and past interactions across all touch points.
Deliver consistent, relevant, and accurate content across channels
- Easily manage content across print and online channels.
- Eliminate purchasing roadblocks caused by inconsistent or inaccurate information.
- Enable seamless “channel hopping” to retain customers and even increase conversions and order value.
- Improve the effectiveness of your message by optimizing based on customer context and intention.
Be innovative
- Take advantage of new touch points – such as tablets, Internet-enabled TVs, etc. – quickly to grab first mover advantage.
Transform your brick-and-mortar stores
- Integrate online and in-store promotions with sophisticated store locator capabilities.
- Support innovative delivery methods such as order in store, ship to home or click and collect.
- Optimize store space with long-tail online offerings.
- Arm your sales clerks with the ability to deliver recommendations and personalized offers to improve the in-store customer experience.
Profit from a holistic view of your stock
- Optimize your stock inventory across the entire organization.
- Eliminate customer frustration due to lack of stock at a specific location.
- Maximize your ability to sell higher margin inventory.
Sell anywhere, fulfill anywhere
- Support the entire order management process and ensure seamless cross-channel fulfillment.
- Offer innovative new options – such as in-store pickup or return – with a holistic view of all orders.
- Arm your customer service team and in-store sales clerks with complete information about all transactions regardless of channel or touch point.
Deliver performance
- Get all the power and support you need on the back end as well. From clustering and high performance, to security for protecting your data and transactions, to robust reporting for ongoing measurement and improvement, hybris keeps your commerce operations running smoothly.
Get to market fast
- Implement faster with the hybris Accelerator, the ready-to-use commerce solution that enables you to jump-start your efforts and easily build and maintain feature-rich multichannel commerce operations.