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SAP Hybris: A Leader in Gartner's Magic Quadrant for Field Service Management

SAP Hybris has been recognized as a vendor in the ‘Leader’ Quadrant for the Gartner Magic Quadrant report for Field Service Management. This recognition comes as a result of the recent release of the report, which reviewed 15 vendors in the Field Service Management area based on their ability to execute and completeness of vision.

For more details, please download a complementary copy of the report.

Gartner Magic Quadrant Report:
Field Service Management.

Great Field Service means happy customers

Get it right the first time with SAP Hybris Cloud for Service.
Some of our top capabilities include:
Demand Management
Ensure on-time service by leveraging workflows, routing, Service Level Agreements and approvals. React immediately to demand changes and guarantee the most qualified people are on site with easy-to-change schedule.
Give technicians and service managers the flexiblity to manage onsite activities through iPhone, iPad, Windows Tablet and Android devices, even offline, at no extra cost.
Scheduling Optimization
Receive real-time visibility on technician’s calendar and optimize scheduling of work orders to meet Service Level Agreements and increase first-time fix rates.
Internet of Things (IoT)
Reimagine your business and customer experience through data-driven intelligence from connected things, people and devices.
Real-time Service Analytics and Dashboards
Continually measure performance with real-time insight through pre-built, HANA based predictive dashboards and embedded reports to track trends, KPIs and key operational reports.
Native Integration to SAP backend processes
Native integration to SAP CRM, SAP BW, SAP S/4HANA and ECC for master records, purchasing, pricing and invoicing.

Save money, time, and effort with a true leader in field service management

To learn more about the SAP Hybris Cloud for Service Solution, please download the solution brief below:

Mark's mega field service engagement

Mark is a manager at Rustic Headquarters. When one of his plants needs service, he reaches out to Mega Machines for help. Empowered by SAP Hybris Cloud for Service, a Mega Machines technician is ready to deliver on-time service excellence.

*Gartner 不为其研究出版物中描述的任何供应商、产品或服务作担保,也不建议技术使用者仅选择具有最高评级或其他指定的供应商。Gartner 研究出版物包含 Gartner 研究组织的意见,不应被视为事实陈述。 Gartner 不对本研究提供任何明示或暗示的保证,包括对适销性或特定用途的适用性的任何保证。