Customers appreciate easy and effective self-service that saves time and gives them the flexibility they need. Help your customers help themselves with self-service solutions from SAP Hybris. Give them easy access to product information, let them share and discuss experiences in communities and – if problems arise – allow them open service tickets online.
Pick the solution that works for you, or combine them for the complete package. The self-service offerings can be embedded in core SAP Hybris solutions for a fully integrated experience.
Self-service products from SAP Hybris
Create support communities that encourage collaborative information-sharing and problem solving, available day and night. When your customers get answers from forums and groups they're not queuing on the phone and they’re contributing to the knowledge base – so you get even more insight into their needs and interests.
Give your service agents easy access to key information and expert knowledge so they can solve problems faster. Collaboration between different parts of your organisation helps your people deal with customer issues as a team – and that's good for your business and your customers.
Publish all of your product information, problem solving content and expert advice in one place so customers and support staff can find answers and resolve queries, quickly. With Knowledge Central it’s all easily accessible and you get to see what your customers are interested in.
Give your customers easy access to self-services from the SAP Hana Cloud Platform (HCP) portal. Create and edit tickets, add attachments, and track ticket status with a simple dashboard.
SAP Hybris Service: related content
Oliver is unable to pair his electronic Bluetooth headset to his new TV. With the help of SAP Hybris Service Solutions, Neat’s electronics is able to provide Oliver with self-service options to quickly get his headset working.